Contact PowerUp Casino

Support Email and Contact Channels

Our support team can be reached at [email protected] for any question about your account, a deposit, a withdrawal or the welcome package. Live chat is the fastest way to reach us and is available directly from any page on the site.

Live chat connects you to an agent after you enter your name and email address, and covers account access, payment queries, bonus activation, technical issues and responsible gambling tools. Email is better suited to requests that need documents attached, such as a KYC verification query or a data access request.

Before You Reach Out

If your question concerns a specific deposit or withdrawal, have your transaction date and payment method (for example Neosurf, Visa, Mastercard or a cryptocurrency transaction) ready before starting the chat, as this lets the agent locate your transaction immediately. For a bonus query, check the My Bonus section of your account profile first to confirm whether a welcome package stage is active. For a login or account access issue, use live chat rather than email, since an agent can verify your identity and restore access in the same session. Verification (KYC) questions, including which documents are required, are best sent to [email protected] with your account email in the subject line so the request can be matched to your profile.

Operating Hours

PowerUp’s support team is staffed 24 hours a day, seven days a week, covering both Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Time (AEDT). Players in Western Australia, Queensland, South Australia and every other Australian time zone can reach live chat or email support at any hour without needing to adjust for a different working day.