PowerUp Legal Information

Operator identity, licence details and how to raise a formal complaint about the site.

PowerUp Casino Legal Notice

Operator Identity

PowerUp Casino is operated by Rabidi N.V., registered in Curacao. No further registration number or physical registered address for Rabidi N.V. is published on the site beyond its incorporation in Curacao. All formal correspondence regarding the operator should be directed to [email protected]. Playing at PowerUp does not constitute participation in a service authorised under Australian law; Rabidi N.V. holds no licence issued by an Australian regulator, and no statement on this site should be read as suggesting otherwise. Players remain responsible for confirming that using an offshore-licensed casino is consistent with their own circumstances before registering.

Responsibility for Site Content

Rabidi N.V. is responsible for the content published on powerup24.com, including the game descriptions, bonus terms, promotional pages and articles found across the site. Content is reviewed and updated by the operator’s own editorial and compliance team, and any correction request should be sent to [email protected] with a description of the specific page and issue.

Dispute Resolution

A complaint about your account, a transaction or the conduct of the site should first be raised with our support team at [email protected] or via live chat, available 24 hours a day across Australian time zones. When raising a complaint, include your registered account email, the date of the transaction or incident in question, and a description of the outcome you are seeking, since this allows the support team to locate your account and respond without a back-and-forth for basic details. Most complaints are resolved directly at this stage, typically within a few business days of the initial contact. If a complaint concerning our compliance with the terms of the Curacao eGaming licence 8048/JAZ2020-001 cannot be resolved through support, it may be escalated to Antillephone NV, the body providing regulatory oversight of that licence, and our support team will provide the relevant reference details needed to lodge that escalation.

Where this site references data, odds or information originating from third parties, including sports data feeds used on the sportsbook, that information is provided for reference and PowerUp does not guarantee its continuous accuracy or availability. All game titles, provider names and associated trademarks referenced on this site, including titles from Pragmatic Play, Evolution Gaming, Play’n GO, NetEnt, Hacksaw Gaming, Nolimit City, Spinomenal and Octoplay, remain the property of their respective developers. The remaining site content, including text, layout and original graphics, is the property of Rabidi N.V. and may not be reproduced without permission.

Licence and Regulator

PowerUp Casino operates under Curacao eGaming licence number 8048/JAZ2020-001, issued to Rabidi N.V. Regulatory oversight of this licence is provided by Antillephone NV. This is an offshore licence issued outside Australia, and it does not represent authorisation from the Australian Communications and Media Authority or any other Australian government body.

Contact

For any legal enquiry relating to this notice, the site’s content, or a formal complaint, contact [email protected]. Support is staffed 24 hours a day, seven days a week, covering AEST and AEDT.