PowerUp Casino Terms and Conditions

Accepting These Terms Through Registration

Creating a PowerUp account and completing registration means you accept these terms and conditions in full, and they carry the same legal force as a signed agreement between you and the operator. Continued use of your account, including logging in, depositing or playing any game, constitutes ongoing acceptance of the version of these terms published at the time of that use. If you do not agree with any part of these terms, you should not register or continue using your account.

Player Requirements and Account Rules

You must be at least 18 years old to register a PowerUp account and to play any casino or sportsbook game, with no exception across any Australian state or territory. Only one account is permitted per person, per household and per device; opening a second account, including under a different name or email address, is treated as multi-accounting and may result in closure of all linked accounts and forfeiture of any balance, including bonus funds. Registration information, including your name, date of birth and email address, must be accurate and kept current, since mismatched details can delay or prevent a withdrawal.

PowerUp does not hold an Australian gambling licence, and nothing in these terms or on the site should be read as authorisation to operate under Australian law. Players are responsible for confirming that participating in online casino and sports betting is lawful in their own circumstances before registering, and for their own compliance with any applicable local rules.

Deposits and Withdrawals

Deposits and withdrawals are processed through the payment methods listed in your account cashier, with a minimum deposit of $40 required to qualify for each stage of the welcome package. All deposit methods carry a 0% platform processing fee, though a third-party provider or your bank may apply its own charge.

Monthly withdrawal limits are set by your Career Mode VIP tier, starting at $14,000 for Novice players and rising to $40,000 per month at Arcade Master level. Neosurf and Paysafecard are deposit-only methods and cannot be used to receive a withdrawal.

Licence, Regulator and Governing Law

PowerUp Casino is operated by Rabidi N.V. under Curacao eGaming licence number 8048/JAZ2020-001, with regulatory oversight provided by Antillephone NV. These terms are governed by the law applicable to the operator’s Curacao licence, and any dispute regarding your account or these terms falls under the jurisdiction associated with that licence. Any legal complaint should first be raised with our support team at [email protected] before being escalated to the regulator.

Identity Verification (KYC)

Identity verification is required before your first withdrawal is processed, and may also be requested at any earlier point at our discretion. Accepted documents include an Australian driver’s licence or a passport for photo identification, a Medicare card as a secondary identity document, and a recent utility bill or bank statement as proof of address. Verification is typically completed within one to two business days of submitting clear copies of the required documents, though a request for additional documents can extend this timeframe.

Technical Malfunctions

If a game malfunctions due to a software, connectivity or display error, including an incorrect payout display, an interrupted round, or a result inconsistent with the game’s published rules, the round in question will be voided and any wager returned to your account balance. A malfunction voids only the specific round affected, not your entire session, and does not entitle you to a payout beyond what the game’s correctly functioning software would have produced.

Bonus Rules and Prohibited Conduct

The welcome package carries a 35x wagering requirement on the combined deposit and bonus amount, and a separate 40x requirement on any free spin winnings. The maximum bet permitted while a bonus is active is $10, and each bonus stage must be fully wagered within 10 days of activation, after which any remaining bonus funds and associated winnings are removed. Games from Neteller and Skrill deposits are excluded from bonus eligibility, and pokies from providers such as Pragmatic Play and Play’n GO contribute to wagering at a higher rate than live dealer tables from Evolution Gaming and Ezugi. 18+ only.

Multi-accounting, bonus abuse (including depositing and withdrawing without genuine play, or coordinating bonus claims across linked accounts), collusion between players at the same table, and the use of automated software, bots or scripts to play any game are all strictly prohibited. A breach of any of these rules may result in the suspension of your account, forfeiture of bonus funds and associated winnings, and, in serious cases, referral of the account activity to the payment provider or the licensing regulator. Our liability for any claim arising from your use of the site, including a technical error, a delayed payment or a dispute over a game result, is limited to the balance held in your account at the time of the claim, except where such liability cannot lawfully be limited.

Changes to These Terms

These terms may be updated from time to time to reflect changes to our games, bonuses, payment methods or regulatory obligations. Material changes are announced through a notice on the site or by email to your registered address, and take effect from the date stated in the notice. Continuing to use your account after that date constitutes acceptance of the revised terms; if you do not agree with a change, you may close your account before it takes effect.