PowerUp Casino Privacy Policy

Who Controls Your Data

Your personal data is controlled by Rabidi N.V., the operator of PowerUp Casino, holding Curacao eGaming licence number 8048/JAZ2020-001 under the regulatory oversight of Antillephone NV. Rabidi N.V. determines the purposes and means of processing your data in connection with your PowerUp account. For any question about this policy or about the data we hold on you, contact [email protected].

What Data We Collect

We collect the information you provide during registration, including your name, date of birth, email address and password. When you make a deposit or request a withdrawal, we collect payment data relevant to the method used, such as your Visa or Mastercard details, your cryptocurrency wallet address for Bitcoin, Ethereum or Litecoin transactions, or your Neosurf voucher reference. During identity verification, we collect copies of your Australian driver’s licence or passport, your Medicare card where provided, and a utility bill or bank statement submitted as proof of address. We also collect technical data automatically, including your IP address, device and browser type, and gameplay logs covering the games you play and the outcomes recorded on your account. Cookies are used to operate the session and to measure site performance, as described below.

Cookies and Analytics

We use essential cookies to keep you signed in and to remember your session settings, and analytics cookies to measure how pages such as the game lobby and cashier are used. Essential cookies cannot be disabled without affecting core site functions such as staying logged in. Analytics cookies can be declined through the cookie banner shown on your first visit, or cleared at any time through your browser’s cookie settings.

Right to Lodge a Complaint

If you believe your personal data has been processed unlawfully, you may lodge a complaint with the supervisory authority responsible for Rabidi N.V. under its Curacao eGaming licence 8048/JAZ2020-001. We encourage you to first raise the matter with us at [email protected] so we can attempt to resolve it directly before any complaint is escalated.

Purposes and Legal Basis for Processing

Your data is processed to create and administer your account, to process deposits and withdrawals, to run identity verification as required under our licence obligations, to detect and prevent fraud and bonus abuse, and to communicate with you about your account, promotions and changes to our terms. Processing is carried out on the basis of the contract formed when you register, our legal obligation to verify player identity and prevent underage or fraudulent play, and our legitimate interest in operating the platform securely.

Retention and Account Closure

We retain your registration, transaction and verification data for as long as your account remains active, and for a further period after closure to meet record-keeping obligations tied to our Curacao eGaming licence and to resolve any outstanding dispute over a deposit, withdrawal or bonus claim. Once these retention obligations lapse, your data is deleted or anonymised, except where you have made a separate request under the rights described below.

Your data is shared only where necessary to operate the account and process transactions. Payment providers processing your Visa, Mastercard, Neosurf, MiFinity, MuchBetter or cryptocurrency transactions receive the data required to complete that transaction. Game software providers, including Pragmatic Play, Evolution Gaming, Play’n GO and NetEnt, receive gameplay data necessary to run the games you play and to record outcomes accurately. Identity verification services receive the documents you submit for KYC checks. Because our servers and processing partners operate outside Australia, your data may be transferred to and processed in Curacao or other jurisdictions where our providers are based; each transfer is limited to what is necessary for the purpose described above.

Your Rights and Contact for Data Requests

You have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion where we are not required to retain it, to restrict or object to certain processing, and to request a portable copy of the data you provided directly to us. To exercise any of these rights, email [email protected] from your registered account address; we will confirm your identity before actioning the request and will respond within a reasonable timeframe.