Responsible Gambling at PowerUp Casino

Age Verification and Minors

Registration at PowerUp is restricted to players aged 18 and over across every Australian state and territory, and identity verification, including an Australian driver’s licence, passport or Medicare card, confirms this before a withdrawal is processed. If you share a computer, tablet or phone with a minor, we recommend enabling the parental control software built into your device’s operating system, setting a separate device passcode, and never saving your PowerUp login details in a browser profile a minor can access.

Limits and Self-Exclusion Tools

Your account settings include a deposit limit, a session-length limit and a cooling-off period, each of which you can set to match your own budget and available time. A cooling-off period temporarily blocks account access for a set duration you choose, while self-exclusion closes your account for a longer period and prevents further deposits or play until it lapses. Tightening any limit, such as lowering your deposit cap or starting a cooling-off period, takes effect immediately. Loosening a limit you have already set, including increasing a deposit cap or ending self-exclusion early, only takes effect after a cooling-off period has passed, giving you time to reconsider the change.

Recognising Behavioural Warning Signs

Problem gambling often shows up first in behaviour around play rather than in your account balance. Signs include playing for longer sessions than you intended, chasing losses by increasing your bet size to try to win back money already lost, gambling to escape stress or a low mood rather than for entertainment, and neglecting work, study or family responsibilities in favour of playing.

Recognising Financial and Emotional Signs

Financial and emotional warning signs are equally important to notice. These include borrowing money or using funds set aside for bills to fund deposits, hiding the extent of your play from family or friends, feeling irritable or anxious when you try to cut back, and depositing again shortly after telling yourself you would stop for the day. If any of these signs feel familiar, setting a deposit limit or starting a cooling-off period through your account settings is a reasonable next step.

Gambling as Entertainment

Casino games and sports betting at PowerUp are entertainment, not a way to earn income or recover a loss. Decide on a budget you can afford to lose before you start playing, treat any winnings as a bonus rather than an expectation, and avoid gambling as a response to a bad day, a financial shortfall, or pressure from other areas of your life. Setting a personal time and spending limit before you log in, and sticking to it regardless of how a session is going, is the most reliable way to keep play enjoyable.

Help and Support Services

If you or someone you know needs support with gambling, the following Australian services are independent of PowerUp and available at no cost.

Gambling Help Online offers free, confidential counselling around the clock, and can also be reached by phone on 1800 858 858.

BetStop is the National Self-Exclusion Register, an Australian Government initiative that lets you exclude yourself from licensed Australian wagering operators; it does not cover self-exclusion from PowerUp itself, which is managed separately through your account settings above.

Lifeline provides 24-hour crisis support on 13 11 14 for anyone experiencing distress connected to gambling or any other cause.

Gamblers Anonymous Australia runs peer support groups for people affected by their own or someone else’s gambling.